Article 2 - Consent

How do you obtain my consent? 

When you provide us with your personal information to complete a transaction, verify your credit card, place an order, schedule a delivery or return a purchase, we assume that you consent to our collecting your information and using it for your purposes. this end only. 

If we ask you to provide your personal information to us for another reason, for example for marketing purposes, we will ask you directly for your explicit consent, or we will give you the opportunity to refuse. 


How can I withdraw my consent? 

If after giving us your consent, you change your mind and no longer consent to us being able to contact you, collect your information or disclose it, you can notify us by contacting us at contact@ecolifefrance.com

Article 3 – Disclosure

We may disclose your personal information if the law requires us to do so or if you violate our General Conditions of Sale and Use. 

Article 4 – Shopify

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our services and products to you. 

Your data is stored in Shopify's data storage system and databases, and in the general Shopify application. Your data is stored on a secure server protected by a firewall. 

Payment : 

If you make your purchase through a direct payment gateway, then Shopify will store your credit card information. This information is encrypted in accordance with the data security standard established by the payment card industry (PCI-DSS standard). Information relating to your purchase transaction is retained for as long as necessary to finalize your order. Once your order is finalized, the information relating to the purchase transaction is deleted. 

All direct payment gateways comply with the PCI-DSS standard, managed by the PCI Security Standards Council, which is the joint effort of companies such as Visa, MasterCard, American Express and Discover. 

PCI-DSS requirements ensure the secure processing of credit card data by our store and its service providers. 

For more information, please see the Shopify Terms of Service here or the Privacy Policy here. 

Article 5 – Services provided by third parties

Generally, the third-party providers we use will only collect, use and disclose your information to the extent necessary to carry out the services they provide to us. 

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase transactions. 

With respect to these providers, we recommend that you read their privacy policies carefully so that you can understand how they will treat your personal information. 

Please remember that certain suppliers may be located or have facilities located in a different jurisdiction than you or us. So if you decide to pursue a transaction that requires the services of a third-party vendor, then your information may be governed by the laws of the jurisdiction in which that vendor is located or those of the jurisdiction in which its facilities are located. 

For example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, your information that was used to complete the transaction may be disclosed under United States legislation. United States, including the Patriot Act. 

Once you leave our store site or are redirected to a third party's website or application, you are no longer governed by this Privacy Policy or the General Conditions of Sale and Use. Use of our website. 

Liens : 

You may be required to leave our website by clicking on certain links on our site. We assume no responsibility for the privacy practices practiced by these other sites and recommend that you read their privacy policies carefully.

Article 6 – Security

To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. 

If you provide us with your credit card information, it will be encrypted using SSL security protocol and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. 

Cookies: 

Here is a list of cookies we use. We have listed them here so that you have the option to choose whether you want to allow them or not. 

_session_id, a unique session identifier, allows Shopify to store information about your session (referrer, landing page, etc.). 

_shopify_visit, no data retained, persists for 30 minutes since last visit. Used by our website provider's internal statistics tracking system to record the number of visits. 

_shopify_uniq, no data held, expires at midnight (depending on visitor location) the next day. Calculates the number of visits to a store per unique customer. 

cart, unique identifier, persists for 2 weeks, stores information relating to your shopping cart. 

_secure_session_id, unique session identifier 

storefront_digest, unique identifier, undefined if the store has a password, it is used to know if the current visitor has access. 

Article 7 – Age of consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any of your minor dependents to use this site. website.

Article 8 – Changes to this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon posting on the Website. If we make changes to the content of this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances we disclose it, there is reason to do so. 

If our store is acquired by or merged with another company, your information may be transferred to the new owners so that we can continue to sell products to you.

Article 9 – Conditions of use of mobile devices

Last updated: July 4, 2024

The Ecolife - CONCORD ECOMMERCE LLP mobile messaging service (the “Service”) is operated by Ecolife - CONCORD ECOMMERCE LLP (“Ecolife - CONCORD ECOMMERCE LLP”, “we” or “us”). Your use of the Service constitutes your acceptance of these terms and conditions (“Mobile Terms”). We may modify or discontinue the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service after the effective date of such modifications will constitute your acceptance of such modifications.

By accepting the text/SMS messaging service from Ecolife - CONCORD ECOMMERCE LLP, you agree to receive recurring text/SMS messages from and on behalf of Ecolife - CONCORD ECOMMERCE LLP through your wireless service provider at cell phone number you provided, even if your cell phone number is registered on a state or federal do-not-call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, special offers and other marketing offers (e.g., shopping cart reminders).

You understand that you are not required to enroll in this program to make purchases and that your consent is not a condition of purchasing from Ecolife - CONCORD ECOMMERCE LLP. Your participation in this program is completely voluntary.

We do not charge for the service, but you are responsible for any fees and charges associated with text messaging imposed by your wireless service provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless service provider for details. You are solely responsible for all charges related to SMS/text messages, including fees charged by your wireless service provider.

You can unsubscribe from the Service at any time. Send the unique keyword STOP to Ecolife or click the unsubscribe link (if available) in any SMS to cancel. You will receive a one-time unsubscribe confirmation SMS. No further messages will be sent to your mobile device unless you initiate it. If you have subscribed to other Ecolife - CONCORD ECOMMERCE LLP mobile messaging programs and wish to cancel, unless applicable law requires otherwise, you will need to unsubscribe separately from those programs by following the instructions provided in their mobile terms respective.

For assistance or technical support, text HELP to Ecolife or send an email at contact@ecolifefrance.com .

We may change any short code or telephone number we use to operate the Service at any time and will notify you of such changes. You acknowledge that any messages, including any STOP or HELP requests, that you send to a short code or telephone number that we have changed may not be received and we will not be responsible for complying with any requests made in such messages. .

The mobile carriers supported by the Service are not responsible for delayed or undelivered messages. You agree to provide us with a valid mobile telephone number. If you get a new mobile phone number, you will need to register for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for the failure, delay or improper delivery of any information sent via the Service, any error in such information and/or any action that you may or may not do any business in reliance on the information or the Service.

We respect your right to privacy. To find out how we collect and use your personal information, please visit our Privacy Notice .

Questions and contact details

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Officer at contact@ecolifefrance. com