Delivery and shipping
Delivery delay
Europe : 7 within 10 working days after your order has been shipped.
UNITED STATES : 7 10 working daysafter your order has been shipped.
Australia: 7 10 working daysafter your order has been shipped.
Canada: 10 to 12 business daysafter your order is shipped.
DROM and COM: 20 to 30 working daysafter shipping your order.
Prices :
Europe : Free
Rest of the world: From €5.00
We work directly with producers. We therefore have no intermediary and this allows us to offer you truly competitive prices compared to what you could find in a store physical.
What happens once I confirm my order?
You will receive a confirmation email with the details of your order.
We take care of shipping your order within 24/48 hours.
How to track my order ?
You will receive a second email once your item is shipped.
On this one is a link to the Order Tracking , with automatic connection of your personal identifiers.
You can also go to this page directly from an Internet browser and manually insert your identifiers (email + order number).
What should I do if I am not available on the day of delivery?
Parcels delivered by post generally do not require a countersignature.
The few packages delivered by professional carriers sometimes require a countersignature upon receipt.
If this is the case and you are not there during delivery, a card will be issued to your mailbox with information on how to proceed.
What is our return and refund policy?
If you change your mind, you can return your order. Returns can be arranged simply by emailing us on our contact form .
More details on our page Returns and Cancellations .
Special case of orders with several items
Since we work with different producers, if you have ordered several items, they will arrive at your home in different packages.
This again avoids adding a middleman to put your order together, which results in competitively priced items!
If you receive a package with part of your order, this is completely normal and you just need to wait for the second package.
Details about the packaging of your items
All of our items are packaged in two-way polystyrene (OPP), which has many quality preservation benefits:
• Withstands high tensile force
• Protects from heat and light radiation
• Nontoxic
• Scentless
• Ecological
• Light
• Low cost
• ...
Do you have a question? Our support is available 7 days a week: send us your request on the contact form .
*The announced delivery times may differ depending on your address and the items ordered. They are indicative, depend on the supplier and do not engage the responsibility of our store.